Independent analyst firm Gartner, Inc. has recognized Accenture as a leader who provides IT services for communications service providers (CSPs), which encompasses telecom operations management systems including business support systems, operations support systems and service delivery platforms.
In its 2014 Magic Quadrant for IT Services for CSPs, Gartner analyzed 16 vendors of professional IT services for telecom operations management systems to help clients find the right vendor for their service needs. The standards were based on the company’s capacity as a leader, the ability to execute and a completeness of vision.
Leaders: Leaders differentiate themselves because they are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership positions.
Ability to execute: Gartner analysts evaluate technology providers on the quality and efficacy of the processes, systems, methods or procedures that enable IT provider performance to be competitive, efficient and effective, and to positively impact revenue.
Completeness of vision: Gartner analysts evaluate technology providers on their ability to convincingly articulate logical statements about current and future market direction, innovation, customer needs, and competitive forces and how well they map to the Gartner position. Ultimately, technology providers are rated on how market forces can be exploited to create opportunity for the provider.
Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available via this link. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Accenture’s Communications Industry group combines Accenture’s capabilities across Strategy, Digital, Technology and Operations, to provide flexible, scalable, end-to-end services that address clients’ needs by industry and by enterprise function. These services include:
Network Services, including network engineering and integration, field force, and IP network migration services;
Customer Business Services, encompassing Accenture Digital Customer Interaction Services to manage CSPs’ online customer relationships and Accenture Enterprise Acceleration Services, which enable CSPs to more effectively manage their direct and indirect enterprise relationships, including marketing, sales, account management and customer operations; and
Digital Video Services, a portfolio that includes video platform deployment for the design and implementation of video-over-IP services; video operations, for outsourced video publishing; video transformation for the evolution of broadcast video and content platforms to integrate with IP; and video marketing services, which incorporate analytics to integrate digital marketing and insights into an existing video business.