Health providers, payers, benefit managers and government agencies face rising medical costs, declining operations and rising readmission rates.
Our services help them expand their health management programs and deliver existing services in a more efficient and cost-effective manner.
Leveraging our deep experience in BPO and extensive global delivery network, Accenture provides a high-quality global care management workforce that includes licensed nurses, as well as other highly trained clinical and non-clinical staff. We provide offshore clinical talent recruitment, development and retention, along with experience in managing cultural diversity.
Our Health Management BPO services span the entire continuum of care and include:
Utilization Management—This includes precertification and concurrent review, as well as post-service review.
Care Coordination—Health outreach and education provides health risk assessments, program enrollment and referral, and discharge planning support.
Support Services—Spanning analytics, reporting, quality reviews and benefit determination.
Why first impressions matter.
Outsourcing offers payers new outcomes that go beyond healthcare administrative cost savings.