CAPABILITY


Accenture field force solution for the communications industry

The Accenture Field Force Solution facilitates the improved efficiency of network operations, including the enhancement of field force cost structures and control.

Overview

For communications service providers (CSPs), the journey to optimized network operations can be a powerful enabler in increasing return on invested capital, deploying services more efficiently and providing customers with enhanced quality of service.

Field force productivity has a significant impact on operating costs and network quality and improvements and sales force efficiency and control can bring immediate benefits, with limited investment.

The Accenture Field Force Solution brings a unique array of assets and capabilities to address the challenges of field force enhancement, from mobility-focused tools to operational diagnostics, organization and process design, to systems deployment and integration, to outsourcing of scheduling, dispatch and third-party management.