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ANALYST REPORT


Strength in automation and digital solutions

Accenture named overall leader in Everest Group Peak MatrixTM for Multi-Process Human Resources Outsourcing (MPHRO)

REINVENTING HR

Enhancing the customer experience to attract, engage and retain talent is now a top priority—forcing organizations to think differently about Talent and Human Resources.

We’re pleased Everest Group, one of the world’s top independent researchers, recognized our efforts in the firm’s PEAK Matrix™ for Multi-Process Human Resources Outsourcing.

Among the report’s highlights, Everest Group cited “the development of digital solutions, such as employee experience platform, virtual assistant, translation-enabled chat and insights platform,” which enable us “to achieve an employee-centric service delivery model.” Everest Group also recognized our “strong partnerships with new-age platforms, such as Workday, SAP SuccessFactors and ServiceNow, complemented by investments to enhance [our] consult-to-operate capabilities.”

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We're looking for people to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations. Everest also commended Accenture for “beefing up its Service Delivery Automation” capabilities.

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