Accenture Federal Services is leading the use of design thinking and human-centered design (HCD) within the federal government. Our service design methods help to ensure that digital government is citizen-centric. Coupled with the expanded use of digital platforms and services, we can quickly create and deploy compelling, intuitive applications that fully meet user needs at less cost. Shifting to digital also accelerates agency adoption of intelligent automation to dramatically improve both quality and cost-to-serve. Combined with our industry-leading approach to Applied Intelligence, this 100 percent digital approach drive continuous performance improvement.
Digital to the core
Meeting citizen & stakeholder expectations with truly digital government
CITIZEN-CENTRIC APPLICATIONS AT DIGITAL SPEED
SALESFORCE FOR DIGITAL GOVERNMENT
Despite a myriad of unique challenges facing federal agencies, 85 percent of Americans expect government digital services to be equal or better than their commercial counterparts. Taking advantage of leading, proven platforms like Salesforce as well as the global experiences and best practices of Accenture can make this achievable. In this white paper, Accenture Federal Services discusses five top attributes of digital government and how agencies can take advantage of the Salesforce platform to streamline the delivery of citizen services.
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ESSENTIAL INSIGHTS:
ARTIFICIAL INTELLIGENCE UNLEASHED
Over two-thirds of U.S. federal agencies plan to make investments in Artificial Intelligence (AI) in the next year by where to start? Essential Insights: Artificial Intelligence Unleashed serves as a guidebook for integrating AI into agency operations. Designed for mission, business, operations and IT leaders, it provides a pragmatic framework for assessing how AI can be used to either augment or automate core functions and processes. IT also details some of the most common use cases, such as case management and inspections & maintenance, that federal agencies can take advantage of today.
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ACCELERATE TIME TO INSIGHT
The Accenture Insights Platform (AIP) for Government is a FedRAMP-authorized Analytics-as-a-Service. AIP for Government offers a collaborative design environment for agile development and solution accelerators. Federal agencies can take advantage of this cloud-based Analytics platform to create mission-specific solutions faster, at lower cost and with less risk.
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DELIVERING WORLD-CLASS SERVICE WITH DIGITAL PLATFORMS
Federal agencies face escalating demands for more citizen-centric services to keep pace with rising user expectations. According to a new Federal Times report – DIGITAL TRANSFORMATION: Reshaping Federal IT through People, Platforms and Procurements – digital platforms can play a pivotal role in meeting this mandate. In this report, over a dozen federal CIOs and other IT leaders join with Dave McClure and Jerad Spiegel of Accenture Federal Services to share how federal agencies are using these platforms to more quickly and readily deploy world-class digital services.
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