Accenture Federal Services is leading the use of design thinking and human-centered design (HCD) within the federal government. Our service design methods help to ensure that digital government is citizen-centric. Coupled with the expanded use of digital platforms and services, we can quickly create and deploy compelling, intuitive applications that fully meet user needs at less cost. Shifting to digital also accelerates agency adoption of intelligent automation to dramatically improve both quality and cost-to-serve. Combined with our industry-leading approach to Applied Intelligence, this 100 percent digital approach drive continuous performance improvement.