CAPABILITY


Enhancing customer value

Powering  distinctive ways of doing business with customer relationship management.

Overview

Many rely on innovative customer relationship management solutions, enabled by SAP hybris and Customer Experience and Commerce, to acquire, retain and enhance value.

We also offer powerful analytics and enable a 360-degree view across all customer touch points and channels, including the Internet, interaction centers, field reps and channel partners.

Backed by our experience and research, we have the tools to help you develop solutions based on SAP Customer Experience and Commerce to power distinctive ways of doing business that set you apart from your competitors.

We are the first hybris Global Strategic Partner, the only preferred global systems integrator for hybris and were named hybris 2014 and 2013 Global Partner of the Year.

LEARN MORE ABOUT OUR ALLIANCE WITH HYBRIS

Why Accenture

We’re widely acknowledged as the leading provider of CRM services and solutions. A few other reasons to consider us:

Deep industry experience – We translate this into integrated business and industry data models, key performance indicators and SAP-based industry solutions that help organizations maximize the effectiveness and financial impact of their CRM and sales and marketing functions.

For example, our Easy to Run Solution for SAP CRM offers a wide range of modular, integrated industry-specific scenarios to help deliver a complete SAP-based CRM solution quickly and safely.

SAP’s distinguished implementation partner - We have more than 42,000 SAP practitioners and have been awarded 30 SAP Pinnacle Awards (more than any other partner).

We collaborated with SAP to help design, develop, test and accelerate SAP CRM releases, and we continue to work with SAP on CRM-related solution development initiatives.

Scale, flexibility and global footprint - With more than 50 centers, Accenture offices and client locations, the Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world. In addition, there are currently 17 Accenture Innovation Centers for SAP Solutions worldwide in locations including San Jose, Chicago, New York, Toronto, Bangalore, Sophia Antipolis, Kronberg, Beijing, Tokyo, Melbourne, Singapore and Johannesburg.

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