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CAPABILITY


Network BPO

Enable the digital experience with network BPO. We help telecommunication companies boost customer satisfaction, optimize network performance and reliability, and provide services at speed.

Overview

Communications service providers face the challenge of supporting dramatically increasing usage with flat or declining revenues. They have to build capabilities for next-generation products and services while continuing to operate legacy platforms. 

They must also deliver exceptional customer service to retain market share in the face of existing and emerging competitors.

Our Network BPO services have helped clients become high-performance communication providers by:

  • Improving customer satisfaction by 30 percent.

  • Achieving quality improvements of between 5 percent and 10 percent.

  • Reducing cycle time by a third and operating costs by 30 percent to 50 percent.

We offer a track record of delivering high performance enabled by our Global Delivery Network and deep experience within the communications industry.

ACHIEVING HIGH PERFORMANCE

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SPECIFIC SERVICES

Accenture Network BPO supports clients in the communications industry, helping them increase the predictability, reliability and quality of network services so they can invest in service areas that have the potential to provide long-term growth opportunities.

Our services support key functions across the robust network operations lifecycle and are built on four pillars: 

  • Accenture Network Engineering & Optimization Solution—Helps to improve both CAPEX and OPEX efficiency and accelerate effective network deployment, migration and stabilization.

  • Accenture Service Fulfillment Solution—Streamlines the “quote-to-cash” process by increasing efficiency, flexibility and quality at reduced cost, ultimately improving overall responsiveness. As part of this solution, our access management services can help service providers reduce the direct and indirect costs of third-party access management.

  • Accenture Service Assurance Solution—Helps our clients be more responsive to their customers, reducing time to repair and increasing quality of services while significantly lowering overall assurance costs.

  • Accenture Field Force Solution—Facilitates management of the most efficient way to deliver what is needed onsite to meet the expectations of our clients’ customers.

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ACCENTURE NETWORK SERVICES: SHIFTING TO A HIGHER GEAR

Optimize and manage back office operations to achieve tangible performance results, including up to 50 percent in cost savings and 50 percent in customer satisfaction improvement.

TICKET TRIAGE

NETWORK BPO: TICKET TRIAGE

A reduction in ticket volume and in overall work volume leads to a cost savings that is a multiple return on your investment.

TICKET TRIAGE INFOGRAPHIC

CLIENT CASE STUDIES

Industry & topics highlighted

Business Process Outsourcing