CAPABILITY


Operations Capacity Solutions

We provide cost effective, simple, fixed-fee solutions that support working in different engagement models and geographies–aligned to your growth needs.

Overview

Leading businesses are increasingly challenged to find talent with the right skills and experience to help them achieve their business objectives when they need it most.

Accenture Operations Capacity Solutions specializes in providing skilled resources and helping our clients run value-creating projects as an extension of their own capabilities. Flexible and cost-efficient, it enables clients to supplement their own teams or address acute skill shortages with Accenture talent who have specific business process skills.

Our people are our greatest asset and we recruit highly educated, skilled, multi-lingual and highly motivated professionals. We free up your valuable in-house staff to focus their expertise where it’s most needed in your business while the additional Accenture team members provide an infusion of fresh ideas and innovation.

Our plug-and-play approach means faster start up, competitive rates and more choices to meet your precise needs.

Services

Accenture Operations Capacity Solutions are flexibly delivered—either from client locations or Accenture’s Global Delivery Network—through various engagement models to align with your growth needs. Our business process specialists provide capacity services, including analytics, across our entire cross-industry and industry-specific offering portfolio

We offer:

  • A full suite of capacity solutions across a range of business processes and industries utilizing our industry, functional, operations and analytics experts.

  • Core BPO-enabling capabilities, including transition management, operational excellence and capability development. For example, providing transition and operational excellence experts to help a client set up a shared services center.

  • Project Management Office (PMO) provides customizable and sustainable operational support. We foster stewardship, flexibility, and efficiency within fields such as project steering, organization and methodology.

  • Short-term engagements with specific objectives. For example, one-time data entry or back-log clearance.

Infographic

Accenture Operations Capacity Solutions Infographic

 

SEE HOW WE DELIVER

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Latest Thinking

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Client Case Study

Accenture Operations: Delivering game-changing business outcomes

We are helping companies realize the next-generation benefits that high-performance BPO can deliver.

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