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CAPABILITY


Achieving high performance with business process outsourcing

The key to outsourcing is finding a BPO services provider with a superior reputation and documented industry and functional experience.

Overview

Both private and public organizations are wrestling with unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. They are looking to next-generation business process outsourcing (BPO) for solutions.

A new generation of BPO is here, and Accenture is leading the way. We offer comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.

Accenture BPO’s industrialized delivery capabilities—backed by our unparalleled Global Delivery Network located across 50 countries—enable us to deliver consistently high levels of performance, at the scale you need. Accenture is a steward of the BPO industry, making a real difference to the way our clients operate globally, every day. Our services touch the lives of millions.

Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We apply extensive analytics capabilities—using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.

Services

Accenture offers comprehensive BPO services across multiple business functions and processes—finance and accounting, procurement, marketing, supply chain, HR and learning. We also offer BPO services specific to the unique needs of particular industries such as telecommunications networks, credit services, healthcare, utilities, pharmaceuticals and more.

We focus on the following five dimensions:

  • Producing measurable business outcomes like improved financial performance, better employee retention, customer acquisition, and increased sales—in addition to cost efficiencies.

  • A comprehensive approach that looks at your business in its entirety, beyond any single function or project.

  • Ongoing, analytics-based insights driven by our deep industry and functional experience.

  • A commitment to teaming and collaboration, and a partnership mindset that results in increased value for our clients over the long term.

  • The ability to support complex, transformational change for your organization.

Our services include:

Cross-Industry BPO Services

  • Finance and Accounting
  • Marketing
  • Procurement
  • Supply Chain
  • Talent and HR

Industry-specific Services

  • Accelerated R&D
  • Credit Services
  • Health Administration
  • Health Management
  • Insurance
  • Network
  • Capacity Solutions
  • Utilities
We’re highly differentiated, so the world’s leading organizations trust us to dramatically improve their business performance and shareholder value.

Infographic

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