Public service income today is lower than it should be and expenditures are higher largely due to errors, fraud and the general non-compliance that occurs in public service operations. These issues exist globally in public service operations and within all types of government agencies responsible for such revenue administration activities as direct tax collection and social security payments, and the distribution of benefits, such as welfare, tax credits and refunds.
Historically, government agencies have used analytics to identify and correct non-compliance after a transaction has been completed, such as reviewing a tax return or checking on a benefit payment. Accenture Intelligent Processing Services combine our public service industry knowledge and our advanced analytics practice to help government agencies address and close the revenue compliance gap in their public service operations.
Government’s ability to deliver public services for the future will require a shift from reactive to insight-driven revenue compliance, greater collaboration and cooperation across systems, and anticipation and application of proactive measures.