There is increasing digitalization in citizens’ lives and in the business world, with the growing expectation of more online transactions. Changes in the political, societal and economic realms are driving government leaders to rethink how they design and deliver public services for the future. Adopting the digital approach will help them to create personalized public services which put citizens first.
Accenture Digital Government Services enables constituents and partners to directly interact with core government functions through multiple user-friendly channels. This reduces cost-to-serve and improves constituent satisfaction and engagement – while leveraging support for enhanced government services and improving economic and social vitality.