CAPABILITY


Commerce: Deliver a powerful, seamless omni-channel customer experience

End-to-end experiences @scale and @speed across multiple channels, increasing sales, engagement and loyalty.

Overview

Specific Services

Our end-to-end commerce services help companies transform the customer experience via omni-channel expertise. From channel strategy development to actual device provisioning, and from marketing and consumer insight to logistics and customer support, we have helped companies realize the potential of omni-channel commerce.

Front-end customer facing services

Includes creative experience design, content services, merchandising, customer care, as well as the development and integration of websites, mobile, and interactive platforms at the point of commerce.

Back-end services

Including marketing, supply chain and finance coupled with operational enablers like analytics, logistics, payment processes, and application & infrastructure management.

Strategy services

Our team can help optimize your marketing operations by leveraging customer insights to develop the most relevant value propositions for the most effective channel mix.

Case Studies

Research & Insights

Why Accenture Interactive

Accenture Interactive partners with leading organizations to create delightful customer experiences with transformative business results.

We bring together design, marketing, content, and commerce
services to serve today’s digital customer and drive higher levels of engagement, loyalty and performance for our clients.