With the rise of e-commerce, returns have become an integral part of the digital customer experience. Customers expect disposable digital, want access to the New and are time poor.
How can post and parcel organizations become the returns partner of choice for this growing area of e-commerce?
Continued eCommerce growth, changing consumer demands and shifting business economics are changing the post and parcel industry at a rapid rate.
To drive profitable growth while addressing these market shifts, postal organizations must understand and meet the key trends shaping the industry.
Blockchain has the potential to drive profound, positive change in the post and parcel industry.
Based on transparency, trust and traceability, blockchain technology brings new opportunities for managing cross-border shipping, supply chains, identity management and more.
Digital: Making a difference across the post and parcel supply chain. Supply chain includes Collection, Sortation, Warehousing, Customs. Transportation and Last Mile.
New post and parcel research highlights the trends that are shaping the industry. Getting digital right is a priority—and can open up a US$400 million value opportunity.
See the SlideShare for more on the profound impact of new technologies on customers, core operations and delivery models.
Consumers increasingly expect hassle-free returns and exchanges from retailers and post and parcel service providers. It’s costing retailers millions.
Returns have become an integral part of the e-commerce customer experience. How can post and parcel organizations be part of the solution to ensure returns experiences are frictionless?
Accenture undertook an in-depth cross-industry study of more than 370 companies in nine industries to better understand the interplay between digital and financial performance.
We examined 31 integrators, private and public postal players and discovered that while many are highly effective at planning for digital, they are not necessarily putting those plans into action.
It’s now time for post and parcel organizations to accelerate their efforts—and take advantage of the value game-changer.
Digital is reshaping the industry
Five successful strategies determine high performance:
• Grow revenue 2.82x faster
• Drive growth at high margins
• Invest in future growth
• Utilize operations
• Apply smart pricing
• Innovate to reinvent mail
• Dominate domestic parcels
• Target cross-border
• Focus on the recipient
• Drive synergies in logistics
• Expand financial services
• Diversify through acquisition
• Focus on the market
• Drive shareholder value
• Create a profit-led culture
Principal Director and Global Management Consulting Lead
Accenture Post and Parcel Industry Group