Accenture Property and Casualty Services

We help insurers improve their policy, distribution and claims functions, and benefit from analytics, mobility, digital marketing, cloud and social media.

Overview

Property and casualty (P&C) insurers are investing heavily in digital transformation strategies, not only to help them streamline their current business processes, but to enable totally new business and operating models.

The connected insurer, data-driven insurance and the advance of ecosystems are just a few of the digitally-driven innovations that are disrupting the industry. To counter these threats—and in fact to take advantage of these innovations to become disruptors in their own right—many are turning to Accenture. We can help you respond swiftly to market shifts without taking on extra cost or complexity by utilizing our P&C insurance services.

TIM JONES
Global P&C Insurance Lead

“Growth in a digital world requires P&C executives to continually think from the customer’s perspective – that is, outside-in rather than from the company outward.” 

Why Accenture

For more than 30 years, Accenture has worked closely with many of the world's leading P&C insurers. We collaborate with our clients to help them plan and implement the complex business and operational changes needed to achieve high performance in a volatile market.

  • Experience. We work with 9 of the top 10 and 27 of the top 30 P&C Insurers. We serve 30 of the top 35 insurance companies ranked in the Fortune Global 500.

  • Top insurance and digital talent. Our insurance resources specialize in customer strategy, marketing and digital processes, marketing operations and customer data management. We help our clients design and deliver the best in customer relationship management, analytics, digital and mobile services.

  • Global network of centers of excellence. Accenture has a global network of 40+ industry and technology specific innovation centers.

  • Growing ecosystem. Accenture has alliances with the leading software providers and continues to make strategic acquisitions to boost its own capabilities. Recent acquisitions include Avventa, Acquity and Fjord.

  • Full-service offering. Accenture offers a complete range of services, from pure consulting to implementation and ongoing managed services. This allows you to access new capabilities at scale and at speed “as a service.” The Accenture Duck Creek P&C insurance software suite offers rich functionality for policy administration, rating, billing and claims.

  • Innovative commercial arrangements. Accenture focuses on outcomes, and will structure a deal to suit your needs, from a traditional fee for service to a gain-share arrangement that is linked to performance improvement. Our managed services can also be structured around a fee for each transaction.

  • Extensive and growing intellectual capital. We undertake research and benchmarking exercises to identify trends and give our clients practical road maps for turning opportunities into profitable growth. We understand the stages in the journey toward digital maturity, and have begun to quantify each value lever.

INDUSTRY TRENDS

Take a look at the five key technology trends that are stretching insurers' boundaries

John Cusano, Senior MD of Accenture's Global Insurance Industry, discusses this year's Accenture Technology Vision for Insurance, the key trends affecting insurers and what we believe carriers should do to take advantage of them. He outlines the 'We Economy', a new collaborative landscape where service is personalized and real-time, measured by outcomes, and delivered through powerful ecosystems.

View the video

Register to download the Accenture Technology Vision for Insurance

"Digital Transformers are creating a kind of digital fabric that connects not only all aspects of their business, but also their customer relationships, their business partnerships and the world around them."
JOHN CUSANO

Senior MD of Accenture’s Global Insurance Industry

Industry Insights

The Digital Insurer: Accenture Digital Innovation Survey 2014

How Insurers can seize the opportunities of digital transformation

Accenture surveyed 141 C-level executives who have been charged with driving their companies' digital agendas. Among the key findings is that there is a clear divide between 'Digital Followers' and 'Digital Transformers'. While Digital Followers invest in digital technologies to enhance discrete functions, processes and products, with the primary aim of improving efficiency, Digital Transformers' strategies span the value chain and seek entirely new ways of generating value for customers - and growth for themselves.
Additionally, the survey data shows that the overwhelming majority of insurers believe that digital technologies are changing the fundamentals of the industry.

Register to download the full report and interact with the survey data

Expect a major
transformation
of the insurance
value chain

within the next
5 years

Feel that digitalization is changing customer expectations (84%) and that new technologies will radically change traditional practices (80%)

Agree that digital technologies will transform the way they interact with their customers (82%) and use their channels (72%)

Think existing
insurers will
lose some
margin
as a
result of
digital
technologies

Believe they will be challenged by online service providers such as Google or Amazon (59%) and aggregators (57%) in the distribution space

Latest Thinking

Client Case Studies

Leadership

Tim Jones 

Global P&C Insurance Lead      

Tim Jones is Managing Director of Accenture’s Property & Casualty (P&C) Business Service. The purpose of this Business Service is to help Insurers transform their organizations to serve the increased expectations of customers, the changing competitive landscape and drive for ever more efficient operations. He has more than twenty years’ experience working with Insurers to improve their businesses across the Retail and Speciality sectors as well as the London Market. During his career he has worked with more than 20 leading insurance clients across 10 countries. He received a Masters Degree in Engineering from Manchester University and is based in London.

Read Tim Jones' blog

Michael Costonis 

Managing Director, NA Insurance Lead and Global Claims Services Lead

Michael Costonis is Managing Director of Accenture’s Insurance practice for North America. He is responsible for setting the overall vision and strategy for the practice, as well as pursuing new client relationships.

Costonis has 20 years experience developing, managing and deploying large scale technology systems, business processes, and strategies for some of the world’s leading insurers, including property & casualty, life, and multi-line insurance companies. In his career with Accenture, he has worked with more than 50 leading insurance clients in 14 countries around the world.

In addition to his role as North America industry executive director, Costonis is the lead for Accenture’s global claims services. In that role, he oversees claims strategies, assets, capabilities, and sales development. He also has led Accenture’s Insurance Solutions practice in North America, where he was responsible for driving growth for Accenture’s asset-based business in Insurance, including claims, underwriting, and policy administration.

Read Michael Costonis' blog

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