According to the Professional Services Council (PSC) Foundation, artificial Intelligence (AI) offers immense opportunities for federal agencies to reduce costs and improve performance. But it will need proper policy, budget, and leadership support—along with cultural change and proper ethical guidelines on the road ahead.
Accenture Federal Services was proud to partner with the PSC Foundation to publish a report, "Federal AI Adoption: Where it Stands, Where it is Heading, and the Opportunities and Challenges Ahead," providing detailed analysis of the federal government’s adoption of AI to date as well as the road ahead. The report draws upon interviews with numerous federal AI project leaders, practitioners, and industry experts, giving it a real-world, pragmatic focus.
The report found that “[a]lthough commercial companies are most often viewed as being at the forefront of AI adoption, the federal government is also making strides in its own AI adoption journey. Like commercial enterprises, government agencies are lured by AI’s vast potential to reduce costs and improve performance, decision-making, service-delivery and customer experience. The opportunities to exploit AI in federal agencies seem limited only by one’s imagination and available funding.”
The report also cautions that “[m]ost agencies do not go out looking to buy an AI solution because of all the great things it can do, nor should they. They start with a problem to be solved and figure out how best to address that problem. As one agency CTO told us: ‘It’s not about the technology—as a matter of fact, I shoo people away when they come and want to talk about their technology because I want to talk about my problem.’”
In considering the state of federal AI, the PSC Foundation worked to define the technology and assessed current implementation patterns, business case drivers and use cases, and policies promoting adoption within federal agencies. The report also looks at key challenges and considerations, such as developing technical competency, building a data-driven culture and ensuring ethical use of AI.
View the Professional Services Council Foundation report: Federal AI Adoption: Where it Stands, Where it is Heading, and the Opportunities and Challenges Ahead.