Where is this trend heading? A steady stream of data continues to digitize our lives at an ever increasing pace. As data informed interactions grow, agencies become more adept at capitalizing on their data in new ways to better serve their customers and workforce.
In this data-driven future, the quality of government decision-making enhances the citizen’s quality of life and the employee’s quality of work.
Agencies can explore how to make the most of the structured data they have amassed over the years along with exponentially growing volumes of unstructured data—such as images and video—to create new dimensions of insight, as well as serve customers and employees with more speed and accuracy.
A surge of data
The volume of data and data-informed interactions is expected to grow exponentially in the near future—creating a transformational opportunity to capitalize on data in new ways.
The impact on government
With better insights into customers, the workforce, mission performance, and the trending environment, agencies become more agile, responsive and effective.
1 Source: IDC report, 2017
2 Source: It’s Learning. Just Not As We Know It. Accenture Research.