Where is this trend heading? As demand for immersive services and experiences grows, virtualization allows agencies to offer citizens access to a world of services at their own convenience, on many devices.
Across a wide range of missions, combining XR with AI dramatically accelerates how fast agencies can re-skill and cross-skill employees and improve their work by using this mix of approaches.
Agencies will embrace self-service and enhanced service to create even more value and better outcomes—from tele-health, for example, to tele-everything.
High demand for immersive experiences
The use of virtual reality (VR) and augmented reality (AR) is expected to grow significantly in the next decade.
The rise of virtual interactions will have a profound impact on the human side of government. The Department of Defense is at the forefront of this future: Soldiers equipped with interconnected drones and extended reality (XR) goggles already are learning to operate in a hybrid virtual-physical environment.
The impact on government
Virtual service delivery accelerates, remote workforce teams collaborate effectively, virtual training accelerates talent, while at the same time new skills are required to work in a virtual world.
1 Source: Unlock the Hidden Value of eSIM
2 Source: It’s Learning. Just Not As We Know It. Accenture Research.