RESEARCH REPORT

In brief

In brief

  • Is the federal health workforce ready for the digital revolution?
  • AI and automation technology will empower federal health care workers.
  • Federal health agencies can revise their existing workforce models to meet the needs of the future.


On a crisp fall morning in the year 2025, I ask my AI assistant to tell me what I need to know today. My assistant notifies me that one of my diabetic patients is showing worrisome signs of elevated blood glucose and that he did not arrive for his most recent scheduled HbA1c test.

The AI assistant has already texted the patient to re-schedule the missed appointment but has not received a response. I decide some human intervention is necessary, so I ask my AI assistant to call the patient for me. The patient answers the phone, and we chat briefly. The patient ensures me he’ll pick a new time for an appointment after our chat.

During our conversation, the patient explains he has not been taking his Metformin regularly as it has started to cause some nausea. After some discussion, I realize the patient has a new job that has thrown off his routines. I review the importance of medication adherence, blood glucose monitoring and following his meal plan.

After we hang up, a nursing note is generated for me, and 3 options for available appointments are texted to the patient for him to choose from. I review and sign the note when I arrive at the clinic.

Automation technology in nursing can free up 20% of repetitive, lower complexity tasks and unlock -$50B in potential annual value, according to our estimates.

Accenture’s cross-industry model projects that AI and automated technologies could take on many administrative tasks, allowing healthcare workers to focus solely on functions that leverage their medical and clinical expertise.

COVID-19 has been the catalyst and has accelerated many of the changes we see in today’s healthcare. Many medical professionals had to pivot and increase access to telemedicine services, while teaching hospitals had to shift to expand residents’ ability to provide services. The pandemic has provided a unique opportunity to find new ways of working to reduce the burden on healthcare workers.

Moving forward

Accenture’s Human Capital practice workforce provides a holistic approach to help Federal health agencies rethink the concept of workforce planning with these three steps:

Reimagine work

  • How can we anticipate the work today, tomorrow, and the future?
  • How can we build upon the gains and shifts we’ve made in the way we work?

Pivot the workforce

  • How do we redefine workforce to include AI?
  • Is our organization equipped to identify the talent and culture change required for the future?

Scale new skills

  • What skill gaps do we anticipate we’ll need?
  • How can we keep mission critical expertise and retrain federal workers with outdated skills?

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How has Accenture helped other organizations?

Accenture worked with a healthcare organization in Asia to provide AI based insights to help prepare their workforce for ways to implement AI and increase focus on patient care. We identified opportunities and value potential for automation, adaptive workforce and skills required for the future.

Preliminary analysis showed an automation value potential of $300M USD on a cost base of $4B USD and showed that 44% of tasks are suitable for adaptive workforces (contract/freelance).

Shayo Bakare

Senior Manager – Accenture Federal Services, Health Consulting


April Truelove

Senior Manager – Accenture Federal Services, Human Capital

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Future of federal health: Lessons from COVID-19
Federal workers ready to thrive in the age of AI
Accenture Digital Health Technology Vision 2020

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