Compelling benefits of intelligent automation

Intelligent automation is revolutionizing the way work gets done in enterprises across commercial industries and government agencies. Here are eight of the most compelling benefits:

Benefit #1: Accuracy
Intelligent automation helps reduce the risk of transactional errors—including incorrect data inputs, missed steps, incomplete processes and mistakes in rule application—to improve overall data accuracy and data-driven decision making.

Benefit #2: Speed
Intelligent automation dramatically reduces process cycle time—with handling times typically falling by half or more. That can significantly improve outcomes and customer satisfaction.

Benefit #3: Service continuity
Software robots work 24/7, providing predictability, dependability and continuity of service—even during spikes in demand.

Benefit #4: Greater processing efficiency
Intelligent automation reduces the cost of transaction processing by up to 80 percent.

Benefit #5: Ease of use
Compared to other forms of automation and transformation, robotic process automation is easier to implement, configure and maintain—typically via a simple, intuitive interface.

Benefit #6: Workforce agility
Intelligent automation excels at adapting to demand fluctuation. It makes it possible to increase or decrease capacity—almost instantly—at a fraction of the cost of traditional models. This capability can be critical in ensuring peak demand doesn’t negatively affect customer experience or workforce satisfaction.

Benefit #7: Scalable infrastructure
Intelligent automation effectively decouples resource costs from process volume. This capability greatly simplifies operational scaling, enabling organizations to focus resources on other key areas of expansion, organizational change and capacity increases.

Benefit #8: Strategic focus
Perhaps the biggest benefit of intelligent automation is making it possible to delineate between rules-based decisions and those requiring greater judgment or analysis. By doing so, highly trained staff can devote greater attention to cases and tasks that require more cognitive thinking or empathy.

To assess the current state of digital process automation within the federal government, Accenture surveyed 200 federal government executives across both defense and civilian agencies. These were program (non-IT) leaders with mission, business or operational responsibilities for business processes and service delivery within their agency.

RPA and intelligent automation can deliver many of the functional benefits federal process owners identified as top priorities for their digital transformation efforts:

47%

Reducing the number of manual intervention and/or process steps

37%

Accelerating end-to-end processing

36%

Expanding the use of automated business rules management to reduce errors and improve consistency

36%

Simplifying how end-users interact with systems to share input and enter data

30%

Improving how systems and/or case workers generate output (e.g., reports, correspondence for end-users)

The complete Putting Intelligent Automation to Work for Federal report references specific enterprise use cases as well as the measurable benefits commonly being achieved. Use the View Full Report button to access and download the full report.

Paresh P. Patel

Director – Intelligent Automation

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