The pandemic accelerated many companies’ digital transformation aspirations in a way no one could have anticipated. Companies already built for resilience, however, are bouncing back quicker and tackling pieces of those transformations ahead of their competition—with eyes on the future.
Here to help enable business transformation is Accenture’s Living Systems—an approach that creates value by moving several different levers of change, including strategy, organization, technology, and talent—all in an agile way. One cloud platform in particular, ServiceNow, supports elements of a Living Systems approach, helping companies to implement big changes in small increments. The goal? To use the ServiceNow platform to transform organization-wide visibility and control of enterprise IT.
Specifically, there are five ways ServiceNow is helping enterprises do so:
1. Supporting a flexible technology core for sustainable change as a cloud platform of business transformation
ServiceNow supports the reimagination of growth strategies by helping organizations unlock the full value of technology. The ability to fully understand an organization’s assets and its true value to the enterprise is a key component of a the ServiceNow strategy.
Some organizations have built a configuration management database (CMDB): a database to store information about infrastructure and applications and the relationships and interdependencies between them. This, plus a discovery process, software asset management, and cost modeling, highlight which enterprise applications are actually being leveraged.
Using indicators such as cost, quality, risk, user satisfaction, and business alignment provide a “single pane of glass” which the ServiceNow platform can use to manage IT dynamically.
2. Reimagining growth strategies with a Zero-based Mindset for IT (ZBIT)
The core principle of Zero-based Mindset for IT (ZBIT)? Instead of focusing solely on taking cost out of the old, you look to shift those freed-up resources to the new.
To make this sustainable, companies need to aggregate and map all new business demand and compare with a catalog of existing business capabilities. Again, ServiceNow provides a single system of engagement to support this value-driven IT strategy. This growth strategy is unified across business and technology and evolves toward a more data-driven, intelligent enterprise.
3. Empowering Innovation: Accenture’s own journey to user-centered applications
We consolidated our employee support portals into a ServiceNow portal: To date, more than 1,200 enterprise services have been migrated to a single ServiceNow platform. This allows our people to get support with requests including things like financial and data requests, background checks, and benefits management. And, it engages the Living Systems element of innovation empowerment.
With the common service data model and application portfolio management framework in place, an enterprise is ideally positioned to drive toward a Living Systems aspiration—and start building a truly customer-centered organization that can thrive in the digital economy.
These efforts have enabled us to invest in our digital transformation faster, including: