Forty-one percent of companies see technology and mobility as disruptors of their growth strategies, according to Accenture Strategy research.1 Nowhere is that more apparent than within the fast-changing communications, media and high-tech industries.

Yet the same research found that nearly half (47 percent) of executives are turning this threat into an opportunity by putting technology and mobility at the core of their future growth strategies.2

In the area of mergers and acquisitions (M&A) in particular, two roles for technology are coming into sharp focus.

Each on its own can turbo-charge transformation. Together, they form an unbeatable source of competitive advantage.

The catalyst

Technology disruption—whether it takes the form of digital, cloud, analytics, the Internet of things (IoT) or artificial intelligence—is introducing new business models and forcing traditional communications, media and technology companies to up their game. For established players, staying ahead of industry innovators and new agile startups is critical—and harder than ever. Fortunately for them, M&A can level the playing field and open the door to future game-changing transformations.

Forward-thinking communications, media and high-tech companies have caught on. They are acquiring companies with technological expertise they can then use to develop new offerings, redefine industry boundaries and drive top-line growth. One telecommunications client, for example, used M&A to acquire IoT and analytics capabilities in order to enter the automotive market. In addition to driving new revenue streams, the company estimates its acquisition of new technologies will enable it to grow its customer base by over 70 percent within two years.3 That company is not alone. Our research found that 42 percent of executives see the need for acquiring next-generation technology as a trigger for M&A.4

The enabler

According to 58 percent of executives, technology is a key enabler to unlocking merger synergies and challenging new market entrants.5 The quality of the resulting IT environment also plays a critical role in the success of future transformations that M&A deals might enable.

Unfortunately, many communications, media and high-tech companies still run systems for billing, provisioning, customer service, production or countless other functions that are decades-old. For them, integrating first and modernizing later is usually not a winning strategy. That’s because cloning or merging outdated legacy systems during M&A comes with considerable risk. The older the systems, the more difficult it will be to integrate effectively or achieve future synergies and transformation goals. Upgrading systems before or during M&A integration is one way to avoid the legacy technology trap. But this approach may not always be best. For every dollar spent to upgrade systems, an additional $1.30 to $1.50 is usually spent during later transformation efforts.6 Furthermore, those later transformation efforts often take a long time. In today’s fast-paced competitive environment, there’s just no time for multi-year, post-merger transformational journeys.

The end of either/or thinking

A better option for many communications, media and high-tech companies is for them to carry out their M&As and their system transformations at the same time. In this scenario, the transformational roadmaps, which spell out how a merged technological capability will leapfrog the competition, must be an integral part of merger integration plans and activated as soon as integration activities are under way. The result? Modernized business platforms that help drive business growth from day one.



To accelerate merger integrations and post-merger transformations, leading companies are adopting three principles:

  • Apply M&A transaction dollars to modernize technology. Rather than taking the conventional approach of integrating first and modernizing later, they redirect critical investments to outdated systems at the outset.
  • Transition to future platforms that enable vertical and horizontal integration. Using cloud, analytics, virtualization, master data harmonization and as-a-service technologies can increase integration speeds and reduce costs by up to 30 percent.7
  • Don’t go it alone. Integrating platforms with business partners is more critical than ever to provide seamless end-to-end customer experiences. More than 80 percent of executives agree that partnerships are required for modern technology adoption.8 Forward-thinking leaders bring in partners early during M&A integration to share platform costs, spread risks and accelerate transformation timelines.

Many communications, media and technology companies still consider technology’s role in M&A as an either/or proposition. Should they use M&A to jumpstart their technology transformations? Or should they use technology transformation as an impetus for M&A? Increasingly, the answer to both questions will be a resounding yes.

1 Accenture Strategy, Revenue Growth Research, 2017

2 Accenture Strategy, Revenue Growth Research, 2017

3 Accenture Strategy Client Experience

4 Accenture Strategy, M&A Research, 2017

5 Ibid

6 Accenture Strategy Industry & Client Experience

7 Accenture Strategy, Can the Power Of Cloud Lift M&A Value?

8 Accenture Strategy, M&A Research, 2017

Harmandeep Ahuja

Senior Manager – Accenture Strategy, Communications, Media and Technology

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