This piece was originally published in the February 2019 issue of Policy & Practice magazine.

Using virtual assistants to deliver real value for human services

Envision how much your caseworkers would appreciate not having to deal with mundane tasks like reprinting documents or reentering data. Consider how much it would help families to be able to get answers to their questions around the clock. Think, too, about how much more satisfying caseworkers’ jobs would be if they could focus more on mission-focused, people-centric work.

The technology to make that possible is here, and human services agencies using virtual assistants are already seeing improvements in availability and capacity, speed and accuracy, and customer and caseworker experience. It’s time to start talking about what’s possible—and making it a reality for your organization.

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