This piece was developed and written by the Governing Institute Content Studio, with information and input from Salesforce, Accenture and Vlocity.
Improving outcomes for children and families
Child welfare agencies dedicate themselves to protecting children and bringing permanency into their lives. Unfortunately, technology and practice challenges impede agencies from making an even bigger difference in the lives of the constituents they serve.
Download this report to learn how new legislation and increased federal funding can help agencies shift their practice and modernize their child welfare systems, giving them valuable insights that improve outcomes for children and families.
Reinventing child welfare systems
Today, most child welfare agencies are ill-prepared to transform their practice in the way Family First demands. Agencies must undergo several changes: experiential changes to deliver workflows through intuitive interfaces that increase caseworker efficiency, technical changes to harness system intelligence to improve prioritization and identify relevant services, and cultural changes to provide better support to families and caseworkers.
As it relates to system modernization specifically, agencies must establish their technology vision before the RFP process and understand the deployment methodology — whether it’s agile, hyper-agile or waterfall — that best suits their business needs. It also helps to enlist the help of a vendor that can serve as a strategic partner in the technology implementation.
The following technology capabilities can help support the modernization process: