Meet the public service human+ worker
May 28, 2019
May 28, 2019
Digital is influencing the way public service organizations shape and manage their workforce. When supported by new technology, workers have more opportunities than ever to receive comprehensive training, improve knowledge management, and provide better services to citizens and businesses. Individuals who bring their own skills and knowledge and integrate them with a new, constantly growing set of technological capabilities are what we call the human+ worker. Public service organizations can unleash the power of the human+ worker to achieve a truly human government.
The Accenture Technology Vision 2019 surveyed 6,672 business and IT executives globally across 20 industries, including the public sector, to learn their key issues and priorities for technology adoption and investment.
93%
of public service execs report that the pace of innovation in their organizations has accelerated over the past 3 years due to emerging technologies.
94%
of business leaders say using tech to identify people’s hidden and adjacent skills would help them reskill and retain displaced workers.
65%
of public service execs agree their employees are more digitally mature than their organization, resulting in a workforce “waiting” for the organization to catch up.
Public service organizations can enhance the employee experience, and in turn the experience of citizens, businesses and communities, by optimizing the workforce mix, supporting lifelong learning and enabling a continuous flow of knowledge.
Explore a future in which all workers have the motivation, means and opportunity to adapt to and thrive in the digital workplace.
Vast amounts of workforce data can unlock higher levels of performance—including greater agility, productivity and innovation—and can improve the employee experience.
When the workforce blends human ingenuity with the power of technology, the public service culture will foster constant innovation and growth.
The Accenture Technology Vision 2019 underscores the need for public service leaders to respond to their human+ workforce. For instance, most (93 percent) public service executives report that the pace of innovation in their organizations has accelerated over the past three years due to emerging technologies. The effects cascade to employees. Within the next three years, 39 percent of public service leaders expect that more than 60 percent of their workforce will move into new roles requiring substantial reskilling, due to the impact of technology. Clearly the time to transform is now, so that public service agencies can give workers the technology tools they need to learn, grow and thrive. The benefit? Happier employees and more satisfied customers.
By determining the right mix of people and technology, public service leaders can build stronger and more diverse teams that are empowered by technology tools to enhance their capabilities.
Investing in learning and reskilling strategies will prepare workers for changing roles. Technology is critical to enhancing training and experiences, enabling employees to better perform their jobs.
As human+ workers move rapidly throughout and across organizations, knowledge is increasingly distributed. Technology can help organizations modernize and take ownership of knowledge management.
Leadership and culture must adapt to shape a workforce equipped to meet the ever-evolving needs of citizens and businesses, when—and where—they are in need. Public service leaders can begin by:
Becoming human+ has expanded the capabilities of the workforce beyond what public service could have imagined just a decade ago. With the right investments in technology and skills development, the transformation will guide agencies to not only create a more engaged, productive workforce, but also to improve outcomes for citizens, businesses and communities.