Reimagining human services with cloud
June 5, 2019
June 5, 2019
Human services agencies are expected to deliver long-lasting, life-changing services at an increasingly faster pace, guiding in a new age citizen empowerment and face-to-face interaction.
Human services agencies must move from support, through enablement and on to empowerment.
Embracing cloud is a key component to accelerating transformation; no longer simply a path to lowering infrastructure costs. Today cloud is a catalyst for business and IT innovation—a path to greater citizen empowerment.
Innovations in cloud can have a highly positive impact on an agency’s outcomes, particularly through its service procurement and operating models.
A few of the advantages cloud offers are:
Cloud enables connectivity among partners, citizens and traditional services provide, platform economy players and social networks.
Citizens should expect defined, continuous, personalized, adaptive and intelligent interactions through every key moment of need, allowing them to be involved in critical decisions. At the same time, they should expect their privacy to be respected and kept intact.
Cloud can help make these expectations achievable and affordable.
There are a number of critical business reasons agencies should consider when taking a cloud transformation journey.
Gone are the days when data residency and security were perceived as unavoidable hurdles to cloud (and, consequently, improved service). Today, across the globe we’re seeing a momentous movement toward cloud offerings specifically geared toward government.
Cloud solutions are now tailored to human services’ unique needs around customer relationship management, case management, benefit claims processing, employments market and child support as well as Enterprise Resource Planning.
Learn how the right combination of human services, cloud experience and capabilities can guide your cloud journey.