During the pandemic, cloud adoption and digital transformation dramatically accelerated within public service. The global momentum toward cloud is strong – and growing. As part of Accenture’s wider Cloud Continuum research, analyzing cloud and artificial intelligence adoption across all industries, Accenture surveyed public service executives to gain deeper insights into cloud adoption, strategy and benefits in public agencies. With cloud, migration is just the start. Instead of seeing adopting cloud as the culmination of the journey, organizations must recognize that cloud is actually a future-proofing continuum: flexible access to a collection of dynamic, ever-improving technologies and services.
