The criticality of technology in healthcare
Technology underpins healthcare’s response to COVID-19, driving the ability to help:
- Securely and quickly mobilize a virtual workforce
- Enable virtual care, telemedicine and home care solutions
- Quickly reflect changes in benefits and regulations
- Accelerate distribution of critical supplies
- Automate manual call center processes to redirect workforce to focus on strategic initiatives
How healthcare is changing
As a result of COVID-19, the healthcare landscape has changed in four key areas: care, society, work and foundation.
How to respond—now
Healthcare organizations should prioritize six key focus areas:
The now, next and future
For each focus area, healthcare may need a sequence of actions timed to keeping the lights on “now”, recovering and adapting “next” and planning for transformation in the future.
Now—keep the lights on
The immediate focus for technology should be ensuring business continuity, scaling to meet demand, securing of information, and stabilization of core systems, while managing the health and wellness of the IT organization.
Next—recover and adapt
Healthcare should next consider how to recover, and then adapt to changing markets and operations that will likely remain in place once the crisis has been brought under control.
New future—transform capabilities
As companies move out of recovery, healthcare will likely have the opportunity to transform for resiliency, taking advantage of technology innovation to build an even stronger future.