Healthcare leaders are facing a new future, and the importance of technology has never been more apparent. Business leaders must make rapid decisions and take immediate action to protect and support their workers while ensuring that critical business operations continue. Healthcare organizations can respond by focusing on six key areas.

1. Enable the virtual workforce

Support the virtual worker with remote network, end-user devices, collaboration tools and operational support capabilities.

Role of technology in the fight against COVID-19

In this podcast, Accenture's Kaveh Safavi addresses the role IT plays in enabling the healthcare workforce in the fight against COVID-19.

How Accenture enables effective remote working

In this blog, learn how Accenture has led a program to equip our people to be efficient and productive while working remotely.

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2. Scale for extraordinary circumstances

Accelerate cloud, simplified architecture, automation, and alternative sourcing solutions to meet unanticipated demand; consider potential partnerships.

Resilient infrastructure to support surge capacity

Building resilient infrastructure in the cloud to support surge care capacity.

New competency of scaling up and down

In this HMA podcast, Kaveh Safavi discusses how healthcare systems and businesses adapted to COVID-19 and what the new normal will look like.

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3. Establish elastic security and compliance

Advance security to create elastic solutions and processes that adapt to changes in regulation while expanding the ability to protect information.

4. Power care and operations with better insight

Activate the organization to operate with speed and agility, using data and analytics to inform decisions and assess critical impacts to operations.

5. Enable new digital and virtual care solutions

Enable virtual care delivery, remote diagnostics, telemedicine and digital home health solutions.

Breakthrough behavioral health access

Accenture research reveals latent demand for virtual behavioral health services, which could expand access to treatment to 53 million Americans.

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6. Elevate the role of technology

Position CIO as a strategic, agile leader that sets the stage for short-term recovery and long-term transformation and financial resiliency.

The now, next and future

For each focus area, healthcare may need a sequence of actions timed to keeping the lights on "now", recovering and adapting "next" and planning for transformation in the future.

Now—keep the lights on
The immediate focus for technology should be ensuring business continuity, scaling to meet demand, securing of information, and stabilization of core systems, while managing the health and wellness of the IT organization.

Next—recover and adapt
Healthcare should next consider how to recover, and then adapt to changing markets and operations that will likely remain in place once the crisis has been brought under control.

New future—transform capabilities
As companies move out of recovery, healthcare will likely have the opportunity to transform for resiliency, taking advantage of technology innovation to build an even stronger future.

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