In this Perspectives video from the 2019 World Economic Forum Annual Meeting, our Richard Lumb interviews HSBC Group Chief Operating Officer Andy Maguire about digital transformation in banking—the things you have to get right, what HSBC’s approach is and why the human element shouldn’t be underestimated.

"…I think that’s going to be the way of the world. It’s going to be a blend of technology, machine learning, AI—but [also] great people—and we’re lucky to have a lot of great people."

ANDY MAGUIRE, Group Chief Operating Officer, HSBC

Richard Lumb

Group Chief Executive – Financial Services

Andy Maguire

Group Chief Operating Officer - HSBC


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