Alan McIntyre joined Rebecca McReynolds, guest host for American Banker, to discuss the actions banks should take today in response to the COVID-19 pandemic and how they are ideally placed to moderate the resulting economic damage. He identified four key areas that need immediate attention:
Forward-thinking banks will reassess the way they operate, aggressively reprioritize investments, and seek to strongly differentiate their customer experience.
"While a tough situation, this is also a chance for banks to reset their businesses in ways that build stronger, enduring, trust-based relationships with customers."
— Alan Mcintyre, Senior Managing Director – Banking
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