Outsourcing traditionally off-limits areas offers payers new outcomes that go beyond healthcare administrative cost savings
Accenture research shows that more than half of the top 10 US health payers are already or are beginning to outsource portions of their health management operations. Different from clinical care, health management solutions help patients, providers and risk-bearers coordinate and manage health and wellness across care settings.
This data reveals an important evolution. What was once taboo—using business process outsourcing (BPO) for services supporting health care management—is becoming increasingly common. Innovative payers are looking to expand healthcare outsourcing into their health management, including care coordination functions. In this environment, what are the benefits? And which functions should be retained and which should be outsourced to deliver the best outcomes?