Partnering with community stakeholders and citizens can provide the insight necessary to determine what citizens consider a priority so broader goals can be addressed. In this video, Wendy Korthuis-Smith, State of Washington Office of the Governor, and Dan Villa, State of Montana, provide innovative examples and ideas for delivering public service for the future, revealing why tomorrow’s leaders should embrace innovation and government transformation to implement new strategies to help reduce cost and improve services.
The video was recorded at the 2014 Public Sector for the Future Summit at Harvard University—a forum for “Chief Transformation Officers” to discuss the heightened demands placed on public service providers and to examine four areas of opportunity for government transformation: analytics, enterprise optimization, citizen-centric service and workforce agility.
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