UK Life & Pensions firms must proactively respond to the disruptive forces that will reshape the industry over the next 10 years. Those that succeed will enhance customer value and increase ROE.
These are challenging times for the UK Life & Pensions industry. The voice of the customer has never been stronger, the regulators never more active and technology never more disruptive.
Drawing on Accenture research, case studies and the findings from the Life & Pensions Customer Survey 2014, Accenture has mapped out the current landscape in UK Life and Pensions – and predicted how the industry will continue to change over the next 10 years.
By embracing new ways of working, Life & Pensions firms can proactively respond to the various disruptive forces that are reshaping the industry over the next 10 years. Those that succeed will deliver enhanced customer value and increase ROE by +4 to +6 percentage points.
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