Accenture launched its Delivering Public Service for the Future program with our foundational piece of research and thought leadership, Delivering Public Service for the Future: Navigating the Shifts. In it, we outlined four major structural shifts in the design and delivery of public services that we believe governments will need to make to be able to deliver against the public service outcomes citizens expect, at a sustainable cost:
The shift from standardized services to personalized services.
The shift from reactive to insight driven.
The shift from public management to public entrepreneurship.
The shift from piecemeal efficiency to mission productivity.
This US profile complements that paper, and is intended to put our recommendations in context of country-specific issues and research results. We advise referring to the larger foundational piece for more detailed information on the structural shifts, as well as for many useful examples from countries across the globe.
Future installments of our Delivering Public Service for the Future program, coming over the next two years, will also explore these shifts in more detail—as well as other important enabling pieces (for example, human capital) vital to delivering on the vision of public service for the future.