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Retailers must embrace digital to meet customer expectations

As our lifestyles become more digital, brands must deliver services and customer experiences that meet our evolving needs.


The 2014 Annual Trends from Fjord, an Accenture Interactive company, provides insight into the key trends that will transform the way we live and the way companies do business.

The report identifies three core themes that will impact everyone:

  1. Old businesses will become new.

  2. We’re entering the age of Living Services.

  3. Change will beget change.

View the full 2014 Trends Report


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