See why passion often correlates with higher switching rates. Healthcare evokes more passion than any industry—but that’s not loyalty.
Combat this disruption with cross-industry loyalty strategies. Digital health erodes switching hassles—and the disruption has begun.
Track the connection between willingness to recommend and consumer loyalty. Consumers are less likely to recommend providers compared to other industries.
Focus on three imperatives to change patient-provider relationships. Digital patient engagement is a whole new way to keep consumers loyal.
Managing Director of Health CRM Solutions