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TRENDS


Operators face digital disruption

To have what it takes to become a digital business, Operators must have the right infrastructure capabilities, operations and offerings.

Trends

Few market leaders have set-up their organizations and capabilities to effectively support digital operations. Supporting each vertical and sub-vertical will require that Operators have specific, flexible capabilities and platforms, including a common need for security, cloud, and analytics.

Few market leaders have set-up their organizations and capabilities to effectively support digital operations. Supporting each vertical and sub-vertical will require that Operators have specific, flexible capabilities and platforms, including a common need for security, cloud, and analytics.

Living services are customized to make each individual’s services experience unique by merging the physical and digital.

Living services are customized to make each individual’s services experience unique by merging the physical and digital. Are you creating a differentiated customer experience?

Customers are shared, not owned, choosing to be served by a variety of different players.

Customers are shared, not owned, choosing to be served by a variety of different players. What services will you provide?

Providers with new technologies and business models are delivering endpoint connectivity and also collecting endpoint data.

Providers with new technologies and business models are delivering endpoint connectivity and also collecting endpoint data. Can you compete?

 Companies are taking advantage of digital to increasingly decouple their services from their platforms.

Companies are taking advantage of digital to increasingly decouple their services from their platforms. Are you able to capitalize?

 Nimble start-ups are stealing market share as distribution moves to lower cost, digitally-enabled models & channels and investment is flat or declining.

Nimble start-ups are stealing market share as distribution moves to lower cost, digitally-enabled models & channels and investment is flat or declining. What lessons have you learned?

 Operating efficiencies through user scale are replacing average revenue per user as the key success metric for digital leaders.

Operating efficiencies through user scale are replacing average revenue per user as the key success metric for digital leaders. How do you rate?


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