Utilities face immediate and unprecedented operational challenges – from asset failures to regulatory pressures – and they are all exacerbated by a growing dearth of critical skills needed to effectively run today’s and tomorrow’s utility. Utility companies typically have been more reactive than proactive in the area of talent development and retention and the result is an effect on their bottom line.
The future is shifting and the utility’s role and its growth potential are becoming less clear. This demanding landscape is requiring companies to identify and find new resource types, and develop new relationships in order to obtain the critical skills sets necessary to meeting the shifting environment.
Failure to prioritize workforce strategies brings consequences – namely increased costs, increased risk and decreased customer satisfaction.
This article was published in Public Utilities Fortnightly in September 2013. Copyright PUR Inc. (www.fortnightly.com). Used by permission of the publisher.