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Leveraging smart grid deployments to enhance revenue protection

Leveraging smart grid devices for revenue protection enables utilities to achieve powerful payback  benefits from their smart grid investments.


Electricity theft includes diverting power currents and tampering with the meters that measure customer electricity consumption. While energy diversion and tampering have been increasing along with the world’s economic challenges, the evolution of smart grid technologies fortunately has enabled better ways to proactively identify potential diversion problems. In addition, smart meters and grid devices provide the type of data that can be leveraged by back-office analytics and software techniques to detect theft and support the next steps of revenue protection— prosecution and payment collection.

This Accenture point of view introduces a capability framework for utilities to consider in the pursuit of achieving high performance. We review smart grid and back-office analytics maturity against the types of diversions that can be identified and benefits captured based on various smart grid deployment levels.

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Key Findings

Accenture has created a capability model for revenue diversion analysis, starting with basic analytics on customer, account and billing data and progressing through analytics based on data from smart grid feeder and transformer meters.

  • Historic billing and account information

  • Smart meter interval usage

  • Correlated smart meter statuses and events

  • Smart grid information

  • GIS and network visualization

The five levels of the model correlate the required level of maturity in grid infrastructure, smart metering, modeling of distribution network connectivity and back-office capabilities to levels of maturity in energy diversion identification and analysis. Since the model is structured in the context of grid infrastructure and back-office data management capabilities as a frame of reference, it also provides a framework that can be used to develop a roadmap for a revenue diversion analytics solution aligned with smart meter and smart grid implementation activities.