Health and human services organizations are in the business of providing social and wellness services to people in need. But how can services for people be truly effective if they are not designed together with people?
This is the essence of service design. It is a collaborative, iterative approach that involves all of the people who are part of a service—caseworkers, customers, partners and individuals. It puts people at the heart of design, bringing their voices into the process from the very beginning. Service designers immerse themselves in all aspects of a service—from who will use it to what problems it must solve. They create prototypes. They solicit feedback. They course correct.
Service design is a dynamic and adaptive process that can create elegant and effective health and human services solutions, without huge investments of time or money. Organizations—and the people they serve—are already seeing exciting results.