As a portal for public safety, the police station is essential to effective police services. Yet recent demands on the police to reduce operational costs are having an immediate effect on this front door to the force. While police station management is most obviously represented by the front desk and the “customer service” aspects of serving the public, there are also the issues around information, assets and people management to consider.
If police forces are to remain open, accountable and citizen-focused, they will depend on sound information-sharing and collaborative practices. So how can police stations handle their day-to-day demands while offering a cost-effective service to the public?