Public service agencies across the board under pressure from all stakeholders, including officials and citizens. To deliver to those expectations and create the public service for the future requires transformational change. With many of the easy changes already taken care of, other more challenging journeys must now be undertaken. Transforming the back office to carry out transactional processing at the lowest possible cost can release resources to focus on value adding activities such as advisory and analytical roles that will support improved citizen services.
The Accenture Government Transformation Toolkit enables public services agencies to address the challenges they face, with a business-driven approach to creating a successful strategy for back office transformation.