Technology never stands still. There is the constant ebb and flow of the old and the new, the traditional and the cutting-edge. Public service organizations can turn the promise of technology into performance—for the organization and for the people it serves—by embracing change.
The role of the public service technology organization is evolving rapidly. IT was once a cost center isolated from the business. Not anymore. In the digital era, IT is increasingly a strategic driver of change. Yesterday’s focus on execution has become today’s focus on innovation and agility.
Orchestrating the dynamic mix of yesterday, today and tomorrow technologies is critical for public service organizations to boost efficiencies, reduce costs, meet customer demand and reinvent service delivery. It requires fundamental changes to technology, and also, to people, process and culture. A new future is there for the taking. Now public service organizations must unleash it.
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Public service CIOs are at the heart of the changing technology landscape. We work with them through our Technology Advisory practice to develop strategies to realize their goals and make smart investments.
We advise on top-of-mind issues such as balancing legacy investments with migration to digital and the cloud, adopting new IT, managing multi-speed delivery and operating models, evaluating vendors and platforms, and planning complex transformation programs.
Case in point: Accenture collaborated with the City of New York on its DataBridge project, which employs cutting edge analytical techniques to help the City increase public safety, deliver services more efficiently and protect its finances. In addition to building a best in class analytical platform, the Accenture team worked with the City to implement the tools, processes and organizational structure to achieve fast and sustainable results from the platform. The City can now use analytical insight to prioritize issues and better allocate resources, make decisions based on true need, identify fraudulent and high-cost activities, and identify patterns in data to prevent problems before they occur. Because the approach used to capture results is scalable and repeatable, the City is equipped to gain even greater value from analytics in the future.
Public service organizations need an enterprise technology solution that offers a flexible foundation to design, build, integrate and scale existing and new IT capabilities—including applications, platforms and architectures.
We work with IT organizations through our Application & Architecture Advisory practice to optimize this foundation, offering industry-specific technology and security expertise. We focus on architecture planning, technology architecture delivery, performance engineering and DevOps delivery. Expect delivery excellence. We provide experienced program leadership and management, develop sound business cases and clear program requirements, and design and develop program-level testing strategies that scale and achieve business objectives.
Working with the State of California, we helped deliver the Fiscal Information System of California (FI$Cal). This is a business transformation effort focused on bringing the state’s financial management into a single, integrated enterprise system. The FI$Cal solution includes a full service desk function to support production, complete with IT service management tools, and end-to-end support, application to infrastructure services.
The system transforms how California handles bidding, purchasing and contracting, bringing data integrity, process improvements and modern technology into the accounting, budgeting, cash management and purchasing functions. Streamlining the customer experience is at the heart of this system implementation. Businesses can easily register with the system, create and maintain profiles, complete applications, receive notifications and track relevant opportunities. This ease and transparency is a win-win for the state and for the business community.
Accenture Public Service Technology Consulting is different because we work at the intersection of business and technology. Our focus is never on technology for technology’s sake. That’s not the way to develop strategies and solutions that last in today’s dynamic technology environment.
Whether projects involve small changes, sweeping transformation, or something in between, we start with our clients’ business challenges. From there, our teams work as trusted advisors, determining which technology solutions, assets and partnerships can help public service organizations achieve desired outcomes. Our strengths include: