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With interest rates remaining low, insurers are looking at new ways to drive premium growth and to sustainably reduce costs with the goal of improving profitability. They are taking great leaps to embrace digital, retain customers, create new products and services, and partner with other industries—resulting in unprecedented levels of change.

As strategic cycles are shortened, timescales for transformation are compressed, and funding and resources for change remain constrained, many insurers are taking a more strategic look at what they need within their specialist change team and across the wider organisation. They are building professional change capabilities, developing organisation-wide change leadership, harnessing organisation-wide agility, collaborating with strong delivery partners, industrialising their change capability and exploring tools to enhance change productivity and impact.

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