Driven by patient demands for greater convenience and more control, US health systems are adopting digital patient self-scheduling tools to differentiate themselves competitively, improve efficiencies and enhance patient engagement and satisfaction. A recent Accenture survey shows 77 percent of patients think that the ability to book, change or cancel appointments online is important.1 A rapid explosion in use of digital solutions for DIY appointment making will radically alter the US health system marketplace over the next five years.
Accenture predicts that by the end of 2019, 66 percent of US health systems will offer digital self-scheduling and 64 percent of patients will book appointments using digital tools. Nearly 38 percent of appointments will be self-scheduled—almost 986 million appointments—creating $3.2 billion in value.2
Accenture 2013 Consumer Survey on Patient Engagement
Scheduling of outpatient and ancillary appointments