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OUTLOOK - The new consumer workforce

In this video, Jill Goldstein-managing director of Accenture Global Talent & HR BPO-talks about how workforce expectations have been influenced by consumer expectations, and why companies should proactively anticipate and meet those consumer-based expectations.


The next evolution of shared services puts employees at the center of a new strategy to serve and delight.

To learn more about the new consumer workforce, read Consumerized Employee Services: The Next Evolution in Shared Services.


As a showcase for the most innovative thinking on high-performance business,Outlook focuses on six core themes: Redefining Competitiveness, Digital Disruption, Global Operating Model, Open Innovation, Sustainability and Workforce of the Future. We feature original content devoted to these topics as well as a selection of unique insights offered by professionals throughout Accenture.​​​

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