No-touch processing has become a holy grail for health and human services agencies. Why? Because it represents the next generation of cost-effective, efficient, citizen-centric technology solutions.
The growing need for easing the administrative burden on caseworkers highlights the promise of no-touch processing solutions—to help agencies perform benefits administration and eligibility determination without the need for a caseworker to “touch” the process at all. Citizens can apply for assistance, have that information validated and receive benefits—all with no, or very little, caseworker intervention.Today, leading state agencies are using no-touch processing to deliver better and more comprehensive services to citizens at lower cost and with fewer resources. In the future, these technologies will support delivery of integrated, cross-agency services, address root causes of people’s needs, and help to generate better outcomes for families seeking assistance.