The provision of energy has become only a small piece of a large, complex puzzle, and the traditional value chain is giving way to one with bidirectional flows of energy, information and revenue. Energy is now viewed as more than a commodity—it has become a product, a lifestyle and a service enabler.
The New Energy Consumer—Architecting for the Future explores new opportunities in virtual customer interaction, the connected consumer, distributed energy, and new products and services. It also offers Accenture’s view of the energy consumer of the future.
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