Our analysis of the post and parcel industry over the past decade helps us pinpoint what makes post and parcel high performers and which strategic priorities will help them succeed and innovate in a digital world.
The post and parcel industry is not only surviving, it is stronger than ever. Many mail businesses are profitable; many more are making a real success of parcels delivery. Growing eCommerce popularity is evolving free shipping into a competition-slayer—a free and fast last mile.
While digital technologies can disrupt, they can also drive innovation-led growth. New technologies and capabilities are changing consumer expectations and creating new competitors, upending the delivery landscape. Post and parcel organizations need to capitalize on the new delivery reality.
Digital is reshaping the industry
Five successful strategies determine high performance:
• Grow revenue 2.82x faster
• Drive growth at high margins
• Invest in future growth
• Utilize operations
• Apply smart pricing
• Innovate to reinvent mail
• Dominate domestic parcels
• Target cross-border
• Focus on the recipient
• Drive synergies in logistics
• Expand financial services
• Diversify through acquisition
• Focus on the market
• Drive shareholder value
• Create a profit-led culture
Principal Director and Global Management Consulting Lead
Accenture Post and Parcel Industry Group