New post and parcel research highlights the trends that are shaping the industry. Getting digital right is a priority—and can open up a US$400 million value opportunity.
See the slideshare for more on the profound impact of new technologies on customers, core operations and delivery models.
We were keen to know, so we asked consumers across six countries: Australia, France, Germany, Singapore, UK and USA. The results led us to three key insights:
The value of flexible delivery and returns is growing
65% of consumers consider the ability to change delivery in-transit to be a key factor
Alternative delivery options are becoming more important
80% of consumers would be comfortable receiving parcel delivery from a service such as Uber or Lyft
Consumers want postal organizations more involved in ecommerce security
76% want national postal operators to get involved in protecting against identity theft and making online purchases more secure
Accenture undertook an in-depth cross-industry study of more than 370 companies in nine industries to better understand the interplay between digital and financial performance.
We examined 31 integrators, private and public postal players and discovered that while many are highly effective at planning for digital, they are not necessarily putting those plans into action.
It’s now time for post and parcel organizations to accelerate their efforts—and take advantage of the value game-changer.
The post and parcel industry is not only surviving, it is stronger than ever. Many mail businesses are profitable; many more are making a real success of parcels delivery. Growing eCommerce popularity is evolving free shipping into a competition-slayer—a free and fast last mile.
While digital technologies can disrupt, they can also drive innovation-led growth. New technologies and capabilities are changing consumer expectations and creating new competitors, upending the delivery landscape. Post and parcel organizations need to capitalize on the new delivery reality.
Digital is reshaping the industry
Five successful strategies determine high performance:
• Grow revenue 2.82x faster
• Drive growth at high margins
• Invest in future growth
• Utilize operations
• Apply smart pricing
• Innovate to reinvent mail
• Dominate domestic parcels
• Target cross-border
• Focus on the recipient
• Drive synergies in logistics
• Expand financial services
• Diversify through acquisition
• Focus on the market
• Drive shareholder value
• Create a profit-led culture
Principal Director and Global Management Consulting Lead
Accenture Post and Parcel Industry Group