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Multi-tenant solutions for law enforcement

Share information, intelligence and resources across agencies to improve performance and save cost.

Overview

The public today, expect law enforcement agencies to keep them safe everywhere, all the time, across jurisdictions, across all boundaries. There is zero tolerance for information to be lost in data and technology silos, unavailable to our first responders due to incompatible and disparate records and case management systems.

As well, public safety organizations are dealing with ongoing budget constraints, and must balance this fiscal reality against increasingly high citizen expectations and technology advancements that require new investments to keep pace.

Enter in multi-tenant policing solutions. Multi-tenancy is the ability to support multiple agencies in a single installation of a Records Management System (RMS). This allows agencies across jurisdictions to band together to leverage their collective resources to implement and share data management solutions.

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Background

The average state has more than 300 different records management or case management systems. Disparate, disconnected systems are expensive, form information silos, create information sharing challenges, and require complex integration solutions.

Disparate systems that prohibit the sharing of information and maintenance of accurate records are a major problem that law enforcement agencies need to address. Criminal activity and public safety issues typically span the purview of multiple organizations. As well, the movement of criminals and crime activity cannot be confined within organizational borders.

In a multi-tenant environment, the majority of the system can be standardized across agencies—with shared applications running on the same operating system, on the same hardware with the same data—storage mechanism. This multi-tenant system gives groups of users access to common data functionality and structures—all managed by security and access controls that regulate who can see and update records. In other words, it provides one system with multiple tenants.

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Analysis

Driven by the need to use public money more efficiently and spurred by the Digital Age, law enforcement agencies are continuously re-evaluating how they deliver services to improve public value.

These drivers are causing agencies to search for efficiencies through shared information and technology that transforms the way they protect and serve—making the case for "multi-tenant" integrated solutions.

Multi-tenancy is also secure. A single records or case management system can serve multiple law enforcement agencies, allowing them independence without jeopardizing the security and privacy of their information. Within these systems, police organizations maintain autonomy and security of their proprietary data and information. Each tenant can customize and control access rights and permissions and dictate restrictions for users.

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Podcast

Why multi-tenancy makes sense

Listen to a podcast with Jody Weis, director of Accenture’s Public Safety business in North America, discussing the benefits of multi-tenancy solutions.

Multi-tenancy brings together various technologies

Listen to a podcast with Jody Weis, director of Accenture’s Public Safety business in North America, describe how multi-tenancy solutions can bring together technologies to improve information sharing, collaboration, coordinated response, and deliver cost savings.

Recommendations

To deliver public services for the future, law enforcement agencies need solutions that break through fragmented information and intelligence gathering barriers. Multi-tenant solutions enable information sharing and promote collaboration. They also generate economies of scale to provide more sophisticated information management at a lower cost, while also reducing expenses for maintenance and upgrades. Paired with mobile solutions, multi-tenancy is even more powerful, helping to get information into police officer’s hands in real-time. Multi-tenant solutions give police the information they need to reduce crime, increase effectiveness, and improve public safety.

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Author

Jody Weis

Jody Weis
Director, Public Safety – North America, Accenture
(former Supt., Chicago Police Department)

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